FAQs

We want to give as many people the opportunity to practice yoga and meditation as possible. We want to see you on your mat as often as we can, and we know that sometimes you'll need to cancel your plans. 

To create the best opportunity for all of our yogis, you'll see our early cancellation, late cancellation and no show policies below. When possible, we encourage you to cancel early so you can use your class for another time that works for you, and this also will allow other yogis to book a class. If you need to late cancel or aren't able to make it, you will be charged for a class or a fee to offset the spot that was unused.

To cancel your class, please log into your MindBody account. Go to the Profile screen. Select the class or appointment you'd like to cancel. Tap Cancel, then Cancel Booking to confirm. 

Note: you must be opted in to “reminders and schedule changes.” Even if you opt out of this setting, you will still be charged.

Early cancellation (2 hours or more before class): No charge.

Late cancellation (2 hours or less before class) or no show: One class will be deducted from your class pass

Early cancellation (2 hours or more before class): No charge. Your pass will be available to use for your next class.

Late cancellation (2 hours or less before class) or no show:

  • If you have a class pass, one class will be deducted from your account
  • If you've booked as a drop-in, you will still be charged the drop-in fee
  • If you are on any of our unlimited plans, you will be charged a late fee ($15 yoga/$10 meditation)
Online classes: You’ll be able to book online classes six days ahead--so if it’s Monday, you can book through the end of day on Sunday. Registration closes 10 minutes before class starts so that you are in the system to get the auto email with the class link 5 minutes before class. You must be subscribed to "Reminders and Schedule changes" in order to receive the zoom link.
 
In studio classes: You’ll be able to book in studio classes five days at a time. Online registration closes 10 minutes before class starts. 
  • Download the MINDBODY app: Apple or Google Play

  • Find and favorite all of the breathe studios that you visit.

    1. Go to explore>businesses. In the search bar, type “breathe” and the location or zip code of the location you want to favorite. 

    2. Note: All of our online classes are scheduled at our Pittsford location (zip code 14534), our Headquarters. This makes it easy for you to see all online classes regardless of which teacher is leading. 

  • Click “view schedule.”

  • Click “book.” Any of your breathe passes will show up for use. If you are out of classes, you can purchase in the app.

  • Add to your calendar, share with your friends. 


A few troubleshooting tips:

  • ​Check that you have the latest version of the app on your phone.
  • Use the same email that you get your breathe emails sent to. 

  • If you forgot your password, click forgot password to reset it.

  • If you don’t see your breathe passes in your account, log out and then log back in. If they still are MIA, send a verification email by going to Profile>Settings gear>send account confirmation email.

  • If you still are having issues, reach out to the MINDBODY app support team. Go to Profile>Settings gear>contact us for assistance.

  • Check out the MINDBODY app support page https://support.mindbody.io/s/

  1. Go to our breathe MINDBODY schedule at https://clients.mindbodyonline.com/classic/ws?studioid=5124
  2. Find the class you’d like to sign up for. Click SIGN UP NOW.
  3. Log in. Send yourself a reminder email if you forgot your password.
  4. Click “make a single reservation” to reserve your class.
  1. Go to the Class Schedule page at https://www.breatheyoga.com/Classschedule
  2. Find the class you’d like to sign up for. Click BOOK.
  3. Log in. Send yourself a reminder email if you forgot your password.
  4. Check out.
Yes! During normal business hours, give us a call at your local breathe location: Rochester (585) 248 9070 | Syracuse (315) 446 4141.
You’ll get a registration email within a few minutes of making your reservation. It has tons of great info and reminders for you. 

The email comes from info@breatheyoga.com . Please check your junk, spam or programs folders for the email.

You’ll get your link to class 60 minutes before class starts. If you sign up with less than 60 minutes before class starts, you will receive the class link 5 minutes before class starts. We close registration 10 minutes before class starts so you can get the link. 

If you have booked an online class, you may also check for the Zoom link here:
https://livestream.breatheyoga.com/
In the Mindbody App, go to your Profile. It will list your Upcoming classes, select CANCEL next to the class you would like to cancel.

If you are using mindbody.io, go to Schedule and select CANCEL for the class you would like to cancel.
For online classes, yes. You will pay for your class when you book. 
If you have booked an online class, you may check for the Zoom link here:
https://livestream.breatheyoga.com/

You’ll get a registration email within a few minutes of making your reservation. It has tons of great info and reminders for you. If you don’t see it, check your junk folder and then move it/mark it as not junk so it’ll go straight to your inbox next time.

You’ll get your link to class 60 minutes before class starts. If you sign up with less than 60 minutes before class starts, you will receive the class link 5 minutes before class starts. We close registration 10 minutes before class starts so you can get the link. 


We know that life happens and sometimes you may not be able to join on time. If you’re up to 10 minutes late, you can join the class using your link. Please log in on time. Just as in a yoga studio, it can be disruptive to the teacher and students.

Just like in our yoga studio, we don’t allow people to sit and watch. So yes, please have your video on. 

Your instructor needs to see you in order to offer real instruction and ensure your safety. Everyone will be practicing with you at the same time. We will remove anyone in the class without video on for the privacy of everyone in the class.

It’s unlikely, but if you get disconnected, just click the class link and try again. Most often it’s bandwidth issues with your internet or too many people online in your house at the same time.

All outdoor classes require pre-registration, book your class through the MB App or breathe Schedule

Check-in: To keep check-in process quick and easy, please be sure to sign your liability waiver before coming to class (once you sign it one time, you do not need to sign it again)

Please bring with you your mat and any props you may need for practice

Masks will be optional inside of breathe for vaccinated yogis and customers. Instructors and staff will continue to wear masks, and for now we will maintain our yoga studio capacities with 6’ distancing.  All mat spaces will be 6 feet apart to adhere to social distance standards 

We’re keeping a close eye on the weather. If breathe needs to cancel class, you’ll get an email before class letting you know class is cancelled and it will be cancelled in the Mindbody app. You will not be charged for the class. 

Since you’ll be outdoors, please bring any extra layers so you can keep yourself as warm or cool as you like (especially as the weather changes).
Following the recent guidelines from the Governor, all studios will begin increasing class capacities beginning on Wednesday, June 23rd. Pre-registration will still be an option but no longer required. (If you like to guarantee your spot, feel free to pre-register!)
Masks will be optional for vaccinated yogis and customers. 
As of June 2020, we have a new liability waiver that must be signed by anyone taking online or in-studio classes. Click here to sign: https://breathe-yoga.brandbot.io/waivers/breathe-2020.html
Your name and email that you include on your waiver must match your profile name and email in our system. Also, per New York State guidelines, we are required to have your updated phone number and home address for contact tracing purposes.

Check-In: Please check-in at the Juice Bar. To keep check-in process quick and easy, please be sure to sign your liability waiver before coming to class (once you sign it one time, you do not need to sign it again)

 

Please bring your mat, towel, block, strap, and anything else you may need for class. You may bring your own water bottle or we have bottled water for sale at all locations (we are no longer able to refill water bottles). 
 
Cleaning and safety: 
1) Each studio location has been inspected by the Department of Health prior to re-open

2) All locations will have 30 minutes between class times to allow for cleaning protocols to take place as well as to eliminate possibility for crossover between students exiting / entering a class

3) All props (blocks, blankets, bolsters) have been removed from the studios until further notice 

4) All high-touch surfaces (door knobs, railings, light switches, remotes etc) are disinfected after every class

5) All studios are operating at 33% capacity while maintaining 6-feet social distancing standards

6) Each studio is mopped with a disinfectant that is identified by the Environmental Protection Agency (EPA) as effective against COVID-19

7) Each studio uses a fogger or electrostatic mister daily
Most importantly, if you are feeling sick or experiencing any cold or flu symptoms, please do not attend class. 

We are so excited to be able to open our studio doors and practice with you again. See you in class! 
Our Online only memberhip includes: Your membership will auto-renew each month until you decide to cancel. Cancel anytime by emailing info@breatheyoga.com
Our Living Yoga memberhip includes:
  • Unlimited in-studio yoga and meditation classes
Your membership will auto-renew each month until you decide to cancel. 

If you have questions about your membership, contact the Membership Coordinator at the location you've enrolled. If you are not sure, email info@breatheyoga.com

Yes, we have limited number of FREE recordings on our website, https://www.breatheyoga.com/Free-Classes 

Our Online Membership includes access to our on-demand audio classes. 

Here is the link to log-in: https://meditatenow.breatheyoga.com/

It’s also located at the bottom of our website “Audio Classes”

We have a large library of classes which rotate every 2 weeks. If you have a favorite please email info@breatheyoga.com and let us know which class you loved. 


 

These classes run best on a high speed WIFI network. If you are not using WIFI these classes will use data.

Also, Chrome seems to work best!

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Site photography by: Lisa Hughes, Melissa Griffo, Amy Gurske, Ruolan Han, Amanda Kinton, Kate Melton.
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